Article
30 November 2005
Published
Inderscience
1368-2148
HD28 Management. Industrial Management
658 General management
MacKerron, G., Masson, R. & Moffat, R. (2005). A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing Technology and Management. 8, 401-416. doi:10.1504/IJMTM.2006.009246. ISSN 1368-2148
Academic Director (Business School)Business School
0131 455 4329
g.mackerron@napier.ac.uk
manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.
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